What to expect from us, and what we expect from you:
A $10 deposit, per rental item, is required for all gear reservations. This deposit is paid at the time of booking and is non-refundable.
Each shuttle price includes a $5 per person non-refundable booking fee. Shuttles may be cancelled no later than NOON (12 PM) of the day prior to departure and are refundable, minus the $5 per person booking fee. Cancellations made after NOON (12 PM) of the day prior to departure will be charged the full amount due. If you fail to cancel your shuttle reservation, or cancel it too late, you will still be charged for that shuttle. Please remember, however, we kept your seat for you, and things outside our control prevented you from filling that seat.
All trip bookings are subject to a 5% non-refundable reservation fee.
-Cancellations more than 30 days prior to the trip departure will receive a 95% refund.
-Cancellations 30 to 15 days prior to trip departure will receive a 50% refund. The remaining 50% will be issued as a store credit, which will remain valid for 2 years from the date of cancellation.
-Cancellations 14 days to 48 hours prior to trip departure will receive a 50% store credit, which will remain valid for 2 years from the date of cancellation.
-Cancellations less than 48 hours prior to the trip departure are non-refundable.
You are responsible for the items that you and your group rent from Red Coyote Cyclery (RCC) for the duration of your rental. To that end, item 2 of our rental agreement states: ‘I acknowledge full and sole responsibility for the use, care, and return of this gear, whether used by myself or use shared with another.’
If RCC property is damaged out on a ride and returned to the shop, we will ask you for payment of that item at our wholesale price +labor to replace it. If the damaged property is lost or not returned we will ask for full MSRP+labor. Our labor rate is $60/hr.
We also recognize normal wear and tear that is associated with desert riding such as goat heads which may pop a tube. RCC accommodates one tube replacement per group. Similarly, we recognize that if you crash into a bush, you may scratch the paint-we consider this normal wear and tear. But if the bike tumbles down a rocky section of trail we may have to charge for the time to fix this up or replace a section of frame or damaged components.
In the rare instances where damage occurs to our property due to a rental we pledge to make every effort to be fair in these instances. At the end of the day RCC asks that above all else you choose your own well being over that of a bike. Bikes and their components are replaceable, you are not.
Optional damage waiver
Bikes are fun but can become expensive in a hurry if you crash. RCC offers a damage waiver that covers a bike up to $750 + any labor costs for $5/bike so that you can focus on the fun parts of riding. If you opt-in for this waiver, it must be purchased for each bike in a group. For example, if six people rent bikes that group will pay $30 and each bike will be covered to $750 of damage. This waiver is only available before you leave for your ride and does not cover lost, stolen, or missing items.