What to expect from us, and what we expect from you:
A $10 deposit, per rental item, is required for all gear reservations. This deposit is paid at the time of booking and is non-refundable.
Each shuttle price includes a $5 per person non-refundable booking fee. Shuttles may be cancelled no later than NOON (12 PM) of the day prior to departure and are refundable, minus the $5 per person booking fee. Cancellations made after NOON (12 PM) of the day prior to departure will be charged the full amount due. If you fail to cancel your shuttle reservation, or cancel it too late, you will still be charged for that shuttle. Please remember, however, we kept your seat for you, and things outside our control prevented you from filling that seat.
All trip bookings are subject to a 5% non-refundable reservation fee.
-Cancellations more than 30 days prior to the trip departure will receive a 95% refund.
-Cancellations 30 to 15 days prior to trip departure will receive a 50% refund. The remaining 50% will be issued as a store credit, which will remain valid for 2 years from the date of cancellation.
-Cancellations 14 days to 48 hours prior to trip departure will receive a 50% store credit, which will remain valid for 2 years from the date of cancellation.
-Cancellations less than 48 hours prior to the trip departure are non-refundable.